Are you prioritizing indoor air quality?

Understand the factors that may be harming your indoor air quality—and what you can do about them.

Prepare your stores for anything

Use this checklist to ensure operations that are smooth, sensible, and in line with the latest public guidelines.

Rows of rooftop HVAC units

Do you have coastal locations?

Salt air could be damaging your HVAC units within 50 miles of the coast.

Retail operations guide

Your playbook for safe, smart, and effective operations as we navigate the ongoing pandemic.

Many pandemic trends are here to stay

The COVID-19 pandemic forced facilities managers, retail staff, and customers to rethink the way they interact with stores. But new market research shows that a number of retail pandemic trends are here for the long term.

SMS Assist is redefining retail facilities

Our dedicated teams

SMSers care deeply about your retail business and your customers. Our 24/7 subject matter experts work tirelessly to ensure your facilities are maintained to the standards you and your customers expect.

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Our provider network

Our nationwide network of more than 20,000 vetted and qualified service providers is experienced in retail facilities and is continuously optimized to ensure each service meets the SMS Assist standard.

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One by SMS Assist™

A platform purpose-built for facilities, and tailored to your store locations—it connects everything you know about your facilities, and integrates work order information, facilities documentation, and all stakeholders.

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Maintain brand experience at every store

Consistent brand experience is crucial to earning customer trust, and it begins with great facilities. When customers know what they can expect from each of your locations, they’re more likely to dedicate more business to you and to refer your business to others.

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