The COVID-19 pandemic forced facilities managers, retail staff, and customers to rethink the way they interact with stores. But new market research shows that a number of retail pandemic trends are here for the long term.
SMSers care deeply about your retail business and your customers. Our 24/7 subject matter experts work tirelessly to ensure your facilities are maintained to the standards you and your customers expect.
Our provider network
Our nationwide network of more than 20,000 vetted and qualified service providers is experienced in retail facilities and is continuously optimized to ensure each service meets the SMS Assist standard.
One by SMS Assist™
A platform purpose-built for facilities, and tailored to your store locations—it connects everything you know about your facilities, and integrates work order information, facilities documentation, and all stakeholders.
Maintain brand experience at every store
Consistent brand experience is crucial to earning customer trust, and it begins with great facilities. When customers know what they can expect from each of your locations, they’re more likely to dedicate more business to you and to refer your business to others.
Retail reopening guide
What you can expect and what you need to know to get your stores operating at full capacity.
Download the Guide
Retail maintenance checklist
Use this checklist to prepare your locations for a full-capacity reopening that’s smooth, sensible, and in line with the latest public guidelines.