Residential

More than a maintenance solution—we’re an extension of your team.

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Delivering real results

Increase your brand value

Maintenance experiences influence your residents’ perception of your brand. By leveraging our platform and expertise, you get peace of mind that your residents’ experiences will always be the focus—which for you means lower turnover, higher rent prices, and fewer resident escalations.

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Control your maintenance costs

Partner with a team of industry experts equipped with the resources and processes needed to better maintain your properties. You get maximum efficiency and competitive pricing, while maintaining quality and scope control.

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Scale your business with ease

Our vast provider network and dedicated teams—including our 24/7/365 customer support organization—arm you with the flexibility to quickly scale your business with your goals. We handle your maintenance operation, so you can focus on acquisitions, leasing, and your brand image.

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Be at the forefront of technology innovation

Through One by SMS Assist™, gain access to a suite of maintenance tools including resident and client portals, provider and resident mobile apps, sophisticated scheduling and route optimization, and more. It’s a $100 million technology investment, and our 200-person product and development team is continuously innovating on your behalf.

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An all-in-one solution

  • HVAC

  • Appliances

  • Cabinets/countertops

  • Electrical/lighting

  • Flooring

  • Landscape/irrigation

  • Masonry/fencing/gates

  • Paint 

  • Pest control

  • Plumbing

  • Pool/spa

  • Roof 

Programs designed for your needs

Reactive maintenance

Things can go wrong unexpectedly. Your residents have access to their own portal and mobile app as well as our 24/7/365 customer service organization to request services whenever issues arise.

Turns and rehabs

Manage the entire project—from the initial assessment to the renovation—with the help of our dedicated field team and cloud-based technology.

In-house technician management

If you have a team of in-house technicians, our technology can optimize their schedules, routes, and skill sets. Plus, you gain insights to help measure and manage their performance.

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We’re here for your residents

Their schedules Their safety

Their schedules

When it comes to maintenance services, your residents have to block time in their calendars—often taking time off work—so a missed appointment or late provider is unacceptable. Our advanced scheduling prioritizes the resident’s schedule. Plus, work orders can often be bundled to limit the number of appointments.

Their safety

The safety of your residents is our priority. We take the time to vet each of our providers to ensure they are equipped with the proper licenses and insurance. And with One by SMS Assist, we know when a provider—including in-house technicians—arrives on-site and completes a service.

Let’s work together to take a strategic approach to your residential maintenance program.

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Learn

The best property management thinking, all in one place.

SMS Assist signs new lease at One Two Pru

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Transforming in-house technician productivity

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Talking Leadership with SMS Assist President of Residential

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