As chief operating officer, Adam Love is responsible for the strategic direction and performance of all SMS Assist operations. Adam’s leadership combines innovation and a customer-first mentality to help SMS Assist consistently surpass expectations and continue to grow in new verticals.
Adam first joined SMS Assist in 2019 as its president of residential services, where he was responsible for the customer experience and operations across one of SMS Assist’s largest and fastest-growing business lines. In that role, Adam was instrumental in developing new products like the One Scope mobile app, building out SMS Assist’s turns and rehabs offering, and opening the Phoenix office location. Adam’s commitment to operational excellence, customer service, and cross-functional collaboration delivers exceptional results for our customers and Affiliates.
Adam came to SMS Assist with extensive residential experience across repairs, maintenance, turns, rehabs, and construction. He served as national head of home operations at Opendoor, where he oversaw the company’s maintenance and construction operation and put structure in place that helped grow the business from three to 20 markets. At Invitation Homes, Adam was national vice president of the team that built out all three phases of the business: rehabs, turns, and maintenance. Prior to that, Adam was the owner of AML Construction and Properties.
Adam earned his bachelor’s degree in architecture and design from the School of Architecture and Planning at The Catholic University of America. He also holds an MBA from the W.P. Carey School of Business at Arizona State University.
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