Commercial flooring is extremely durable, but many different factors can affect how long it lasts. The geography of the location, dolly transportations, gondola movements and consumer traffic all put the floor at risk for damages. It’s vital to have a reactive plan in place when the unpredictable happens because commercial flooring doesn’t show signs when it is near the end of its life. When accidents and damages occur, a store manager can take many possible routes to establish an efficient facilities maintenance program.
Make Sure You Have Many Helpful Hands on Deck
As a store manager, you should focus less on the tactical aspects of maintaining your facilities and more on the customer experience and their brand perception. However, this is not always the case when a maintenance emergency arises. Without a reliable facilities maintenance program in place, a store manager must take on many roles to assess the maintenance problem and get a qualified vendor on site that will solve the issue without interrupting the flow of the store.
Requesting and receiving a service for something as minor as a few tile replacements can take the same effort as a substantial structural problem if you don’t have the right tools, relationships or resources. However, relying on a managed maintenance solution that is executed by subject matter experts and an extensive in-house operations team eliminates the worry associated with the tactical issues. A facilities maintenance partner is capable of handling small and large work orders quickly and efficiently with little involvement from the store management.
Find the Best Reporting and Analytics
A store manager does not always have the time to research before solving an issue, but if they have historical data, research isn’t always necessary. Historical data can help identify if a facility has overspent on services, which allows them to pay more attention to alternative solutions. However, the data has to be entered and used correctly to make sense.
When historical data is recorded correctly, a store manager can have the awareness to identify an unpredictable problem like an unsettled substrate for example. Visibility into the past services and repairs, details of where the work orders took place within the store and how often the issue occurs makes it easier to weed out possible causes. However, someone has to be responsible for entering the data at every stage of the work order, so the reports are accurate and consistent. These additional details can help solve the problem the first time and saves money on unnecessary services, but it can be challenging to do alone.
Depend on Streamlined Routing
Reactive services require much more attention to detail than recurring services due to their last-minute nature. Finding a reliable technician in such short notice can put you on their schedule rather than the other way around. Not to mention, finding a reasonable rate for an emergency service will be close to impossible.
At SMS Assist, our mobile app gives our Affiliate technicians the power of market density. With this feature, we create more work opportunities for our Affiliate technicians, which results in orderly schedules and consistent prices per work order for our customers. The app also automates the check-in and -out processes and the before- and after- photos for service verifications, so all levels of management within the company have transparency into completion times.
You Don’t Have to Take on Reactive Maintenance Alone
When you have a reliable maintenance plan, the unknown doesn’t have to end in a disaster. If you are interested in integrating efficiency into your facilities solutions, check out our blog, and if you are looking for a facilities maintenance partner to rely on when the unpredictable happens, request a demo.